The front desk,running on rails
Patient access and front-desk operations on one platform: registration that catches duplicates, calendars that catch conflicts, walk-ins and appointments in one token queue, and every administrative action audited.
The whole front-desk day, one system
Every step shares the same patient record and the same audit trail: an operational command center, not a reporting page.
- Register→
- Book→
- Check In→
- Queue→
- Consult→
- Admit or Close
Patient Access
Registration that gets the record right
The patient record starts at the front desk. Eruntar makes sure it starts once, completely, and under a single identity.
Three registration modes
Quick registration for a moving queue, complete registration for full demographics, and emergency registration with a temporary identity. Finish the record later from the completion queue.
Organization-scoped UHID
Every patient gets a collision-checked unique health ID, searchable across name, mobile, national ID, passport, insurance and appointment number.
Duplicate detection & governed merge
A deterministic engine catches duplicates on name, birth date, phone and identifiers before they are created, and merging records is an authorized, approval-gated workflow, never a silent overwrite.
Full administrative demographics
Contacts, addresses, identity documents, insurance details, preferred language with interpreter flag, and emergency contacts, captured once and used everywhere.
Consent, versioned
Treatment and data-sharing consents recorded as an append-only, versioned history.
Documents in order
Identity and administrative documents recorded with classification and retention dates.
Scheduling
Calendars that catch conflicts before patients do
Multi-doctor calendars
Day, week and month views across every doctor: click an empty slot to book, drag a card to reschedule.
Conflict detection
Double-bookings are caught against the doctor's calendar, with an explicit, audited override when the front desk decides it's right.
Live doctor availability
Availability reads from the Doctor Module itself, and if that connection is ever down, scheduling degrades gracefully instead of blocking.
Walk-in conversion
Turn a walk-in into a proper appointment in one step, without re-entering the patient.
No-shows and waitlists
Dedicated views for today, upcoming, walk-ins, no-shows and the waitlist keep the day honest.
Teleconsult-aware
Appointments carry teleconsult flags, priority, duration and buffer times.
OPD Queue Management
Walk-ins and appointments. One queue.
Most scheduling software pretends walk-ins don't exist. In a real outpatient department they are half the day, so Eruntar merges them with appointment arrivals into one governed token stream.
One queue for everyone
Walk-ins and appointments merge into a single token stream per department, the way an OPD actually runs.
Full token lifecycle
Waiting, called, with doctor, completed, missed, cancelled. Call next, recall, reprioritize and move positions from the live board.
Auto-refreshing queue board
The staff queue board refreshes itself continuously with department filters and live wait times.
Priority with governance
Normal, urgent and emergency priorities. Overriding a queue position is a regulated action that leaves an audit trail.
Queue insights
Congestion, wait patterns and bottleneck views help the desk act before the waiting room feels it.
Encounter on check-in
Checking a patient in creates the encounter and validates arrival, outstanding tasks and duplicates in one motion.
Operations
Everything else the desk actually does
Admissions coordination
A visible step machine (requested, verifying, bed requested, nurse notified, admitted) with automatic nurse notification. Reception coordinates administratively; clinical decisions stay with the doctor.
Visitor management
Register visitors against a patient, issue and print badges, enforce visiting hours and check-outs, fully auditable.
Desk payments
Collect consultation, registration and deposit fees in cash, card or UPI with printed receipts and refunds, and hand off cleanly when the Billing module owns the money.
Print center
Registration forms, appointment slips, queue tokens, wristbands, patient labels, visitor badges and receipts, printed with live data, in the workflow.
Operational notifications
An alert center surfaces incomplete registrations, admission requests and 30-minute queue backlogs, deep-linking straight to the fix.
Department transfers
Request and complete ward and department transfers from the same desk.
Self-Service Kiosk
Check-in before the counter
A dedicated customer-facing kiosk lets patients check in for their appointment, confirm it, or take a queue token: no queueing at the counter to join a queue. Premium tier.
- Guided self-service. Check in for an appointment, confirm it, or take a queue token: large touch targets, minimal text, no administrative functions exposed.
- Three languages. English, Suomi and العربية out of the box, with right-to-left support.
- Privacy by design. Auto-reset after inactivity and a privacy screen keep the lobby kiosk safe to leave unattended.
Built into every desk
- Command palette: Ctrl+K global patient search, quick actions and keyboard shortcuts for high-volume desks.
- Multi-branch: branch-scoped operations, hours and holiday calendars, with cross-branch comparison in reports. Enterprise tier.
- Operational reports: registrations, appointments, queue and staff views with CSV, Excel and PDF export, plus PHI-free metrics publishing to the internal dashboard.
Front-Desk Intelligence
AI that assists. Staff who decide.
Nothing changes patient data automatically. Suggestions must be reviewed before they are accepted, every AI interaction is audited and credit-metered, and if the AI platform is ever unavailable the desk simply keeps working manually.
Document OCR
Extract identity and document details into the registration form for review. Premium tier.
Registration assistance
Suggested completions and inconsistency checks while registering. Premium tier.
AI duplicate detection
Similarity scoring on top of the deterministic duplicate engine. Premium tier.
Translation
Translate patient-entered and administrative text at the desk. Premium tier.
Workflow recommendations
Follow-up and workflow suggestions for front-desk staff. Premium tier.
Queue prediction
Congestion and wait-time forecasts with balancing suggestions. Enterprise tier.
Security & Governance
No workflow may silently lose information
That sentence is from the module's own compliance documentation, and the architecture enforces it.
Immutable audit log
Every write is recorded append-only (actor, before/after, device, correlation), and the log is enforced immutable at the database level.
Capability-based access
61 granular capabilities across 14 groups; sensitive actions like merge, refund and priority override are default-deny and facility-configurable.
Role templates
From receptionist to read-only auditor: least-privilege roles ready on day one.
Tenant isolation
Every query is scoped to your organization and branch; no PHI in logs, ids only.
Consent & retention
Versioned consent history and configurable data-retention windows, with regulated tables protected.
Designed for compliance
Built to support HIPAA-aligned, GDPR, SOC 2 and ISO 27001 requirements, with 191 automated tests, including a dedicated security suite, run in CI.
One Platform
From token to ICU, one patient record
Reception is the administrative entry point of the Eruntar ecosystem. Doctor availability reads live from the Doctor Module, admissions notify the Nurse Module, billing hands off to Billing, and HL7 ADT/SIU and FHIR R4 keep external hospital systems in sync, so the record that starts at the desk is the same one the ward, the lab and the ICU work from.
Frequently Asked Questions
What is hospital reception / front-desk software?
Front-desk software runs the administrative entry point of a clinic or hospital: patient registration, appointment scheduling, walk-in and queue management, check-in, admissions coordination, visitor management and desk payments. Eruntar's Reception Module covers this entire surface: its internal domain name is literally Patient Access.
Does the Reception Module handle walk-ins as well as appointments?
Yes, and in the same queue. Walk-ins get a token alongside appointment arrivals in one merged stream per department, which is how outpatient departments actually operate. A walk-in can also be converted into a proper appointment in one step.
How does OPD queue and token management work?
Each department runs a live token queue with the full lifecycle: waiting, called, with doctor, completed, missed, cancelled. Staff can call next, recall, reprioritize and move positions; priorities are normal, urgent and emergency, and overrides are audited.
Can it detect duplicate patient records?
Yes. A deterministic engine checks name, date of birth, phone, national ID, passport, insurance and UHID before a record is created, and blocks likely duplicates unless deliberately forced. Merging is an authorized, approval-gated workflow. AI-assisted similarity scoring is available on Premium.
Does it support multiple doctors and departments?
Yes. Appointment calendars span every doctor with day, week and month views, drag-and-drop rescheduling and per-doctor conflict detection. Queues are per-department with live counts.
Is there a self-service kiosk for patients?
Yes. A dedicated customer-facing kiosk lets patients check in for appointments, confirm them or take a queue token, with large touch targets, English, Finnish and Arabic languages, automatic reset and a privacy screen. Kiosk mode is a Premium feature.
Can reception collect payments?
Yes: consultation, registration, deposit and other fees in cash, card or UPI, with printed receipts, refunds and a running daily total. When the Eruntar Billing module is installed, Reception hands off and shows payment status only, so there is never a second source of financial truth.
How does it coordinate admissions?
Through a visible administrative workflow: requested, verifying, bed requested, nurse notified, admitted, with automatic nurse notification and registration-completeness gating. Clinical admission decisions stay with the doctor.
Does it integrate with hospital systems via HL7 or FHIR?
Yes. The module generates HL7 v2 ADT messages for registration, check-in, admission and transfer, SIU messages for appointments, and exports FHIR R4 Patient and Appointment resources.
Does it work with the other Eruntar modules?
Yes. Doctor availability reads live from the Doctor Module, admissions notify the Nurse Module, billing hands off to the Billing module, and operational metrics publish (without PHI) to the internal dashboard. From the front desk to the ICU, it is one patient record.
What AI features does the Reception Module include?
Document OCR, registration assistance, AI duplicate detection and translation on Premium; workflow recommendations and queue prediction on Enterprise. All of it is advisory and human-in-the-loop: AI never changes patient data automatically, suggestions must be reviewed, and every AI interaction is audited and credit-metered.
How is patient data protected?
An append-only audit log enforced immutable at the database level, capability-based access control with default-deny regulated actions, organization and branch tenant isolation, versioned consent, configurable retention and no PHI in logs. The module is designed to support HIPAA-aligned, GDPR, SOC 2 and ISO 27001 requirements.
Does it support multiple branches?
Yes. Branch-scoped operations with operating hours and holiday calendars, an active-branch switcher, and branch comparison in reports. Multi-branch is an Enterprise feature.
Which languages does it support?
The interface is internationalization-ready with right-to-left support; the self-service kiosk ships with English, Finnish and Arabic. Localization settings cover currency (INR, EUR, USD), date and time formats and timezones.
How is the Reception Module priced?
The Reception Module is currently in beta, and pricing will be announced at general availability. Beta access, including onboarding and close support, is arranged through our contact page.
Is the Reception Module available today?
Yes, as a beta. Clinics and hospitals can join the beta program to run the front desk on Eruntar with close support from the team, and help shape the product before general availability.
Run Your Front Desk on Eruntar
The Reception Module is in beta. Pricing will be announced at general availability. Beta partners get early access, onboarding support, and a direct line to the team building it.