The front deskthat gets the record right

It is front-desk software for clinics and hospitals: the administrative entry point of the building. It covers patient registration, appointment scheduling, walk-in and queue management, check-in, admissions coordination, visitor management, desk payments and printing, with every action audited.

Yes, and in the same queue. Walk-ins get a token alongside appointment arrivals in one stream per department, which is how an outpatient department actually runs. A walk-in can be converted into a proper appointment in one step without re-entering the patient.

Each department runs a live token queue. A token is waiting, called or arrived, and ends completed, missed or cancelled. Staff call the next patient, recall one, move positions and change priority from the board, and the patient's own view goes from issued to approaching to called. Priorities and estimated waits are part of the board, and a queue that has anyone waiting more than thirty minutes raises an alert.

Yes, before they exist. A deterministic engine checks name, date of birth, phone, national ID, passport, insurance and the health ID as a record is being created, and refuses a likely duplicate unless the receptionist deliberately forces it, in which case the forced flag is written to the audit. Merging two records is a request that someone else approves before it runs.

Yes. The calendar spans every doctor with day, week and month views and drag-and-drop rescheduling. A double booking is refused unless it is explicitly overridden, and the override is audited. Doctors and departments come from the organisation's own Eruntar setup, so the calendar follows your staffing without a second list to keep.

Yes. Patients check in for an appointment, confirm it or take a queue token on a kiosk with large touch targets and no administrative functions exposed. It ships in English, Finnish and Arabic with right-to-left support. It resets itself after a period of inactivity, so the next patient never sees the last one's screen.

Yes. Appointment reminders go out by email and SMS, and recalls bring a patient back when a follow-up is due. SMS can run on your organisation's own provider account or on the Eruntar platform account. Patients can also follow their place in the queue from their phone on a public page that shows a code, a position and a time, and never a name.

Yes. Inbound referrals from other clinics are recorded at the desk, and the source of a referral is captured when a patient is registered, so you can see where your patients come from.

Yes: consultation, registration and deposit fees in cash, card or UPI, with receipts, refunds and a running daily total. When the Eruntar Billing Module is installed, the desk hands off to it and shows payment status only, so there is never a second source of financial truth.

Through five visible steps: requested, verifying, bed requested, nurse notified, admitted. A bed cannot be requested until the registration is complete, the ward is told automatically, and the clinical decision to admit stays with the doctor. Reception coordinates, it does not decide.

The module builds HL7 v2 ADT messages for registration, check-in, admission and transfer, SIU messages for appointments, and FHIR R4 Patient, Appointment and Encounter resources for the systems around it. How they are delivered to a hospital system is set up with you for each site.

Yes. A checked-in patient is handed to the Doctor Module with the assigned doctor notified, admissions notify the Nurse Module, and the money and coverage hand off to the Billing Module, so the record that starts at the desk is the same one the ward, the laboratory and the ICU work from.

When the module is connected to the Eruntar AI platform, it can read identity documents into the registration form, suggest completions and flag inconsistencies, score possible duplicates, translate text at the desk, recommend next steps and forecast queue congestion. None of it changes patient data on its own: a suggestion has to be reviewed by a person before it is accepted, every AI interaction is audited, and if the AI platform is unavailable the desk keeps working manually.

Access is by capability rather than by job title: 62 of them, in seven ready-made roles from receptionist to read-only auditor. Eight sensitive actions, among them merging records, refunding money, overriding a queue position and forcing a check-in, are denied by default even for the right role until the facility switches them on.

As a single Enterprise plan, quoted for your organisation by the number of desks, doctors and branches you run. Nothing is held back for a higher tier because there is no higher tier: registration, calendars, the priority queue, the kiosk, admissions, visitors, payments, reports and the AI assistance are all included. Onboarding support comes with it. Book a demo through the form on this page.